Support

Get help with Core Plus Links

Most issues are answered in the documentation. Where they are not, email support is available. Reviewing the pages below before making contact will resolve the majority of enquiries.

Consult these pages before contacting support

These three pages resolve most enquiries:

Troubleshooting — sidebar missing, empty suggestions, stuck indexing
Quick start — install to first inserted link
Context bank — exclusions and what gets indexed

Where to ask

Email [email protected].

Use the WordPress.org support forum when the question can be public, since public questions benefit other users. Use email for anything that should remain private.

What to include

WordPress version
PHP version
Core Plus Links version
Whether the index has completed
The behaviour expected and the behaviour observed

Response times

Email enquiries are generally answered within a few business days. Response times may be longer during periods of high volume.

Bug reports and feature requests

Send both to [email protected]. Consult the roadmap first; nothing listed there is a commitment, but it shows what is already under consideration.

Privacy and data requests

GDPR and privacy requests are also directed to [email protected]. Response commitment: 30 days, matching the privacy policy.